Must have an account. Like, we all need more accounts in our life, more passwords. Yep, that' what we need. Not just a mint box, receipt, defective item, ID -- nope, need an on-line account that does not work.
I placed 15 calls trying to place a claim, after trying to file a claim online. Which was next to impossible! When I finally met all the Square Trade requirements… They told me that I didn't meet all their requirements for insurance coverage. I should have expected nothing less from a company owned by Allstate Insurance, which is one of the worst carriers in the country. I will never… ever buy a Square Trade policy coverage again. Unless I want to waste my money on worthless insurance.
I purchased warranty on , Now I need new battery, Allstate could't find warranty; sent pictures of purchases then they cancelled my insurance. It expires on ! No reason given. Transaction are on Ebay. I am 80 yr. Tip for consumers: Check out to see if there is another Insurance for what you ordered; keep all receipts, copy the Warranty! Products used: I really don't want a refund! I want help in getting my MacBook Pro fixed. The computer battery is glued in, therefore they highly recommend that a professional replace it as it could be swollen, it might blow up or start a fire!!!
It will be sent away and that will take approximately 2 weeks! I purchase plan's all the time and since this one is dealt with allstate I've never had more problems.
I sent my items in and didn't hear anything back for a week after I got confirmation that they received it. I called and they told me they lost my item well they tried to tell me they never received it but I got confirmation that it was delivered after 2hrs on the phone they said they would mail a refund it took 3 weeks to get.
Allstate sucks for anything.. Tip for consumers: Just know you'll have to fight and many emails and texts and phone calls.. Also purchase the tracking cause they like to lose your items Products used: Xbox and samsung smart watch. I had a terrible experience with this insurance company. Very simple problem as a broken screen they can't resolve. They gave a shops which can fix my phone 3 times. First one when I call the wireless said that this number doesn't exist.
Another shop said that they don't work with Samsung galaxy 20 more than 1 year. The third said that he can't fix my phone. So this insurance company not in touch with shops at all. All this experience I have to leve with newborn baby. When I don't have time to stay on the line all day long.
Bought a dud phone bought the protection plan tried to file a claim they made me go back to the store I bought it from, call manufacturer, then when there was nothing else for me to do but call squaretrade back they put a note on my account saying they already contacted me and had the problem fixed even though that was a COMPLETE LIE. If I could give negative stars I would! Horrible Horrible company that steals ppls money! My son's iPad was bent and shattered.
Square Trade sent us back an iPad with a repaired screen that has less of a bend. It's still considered warped by Apple. I'm not sure if it was my son's original or a refurbished one. If you try to upgrade to a new iPad with Apple, you get a really good credit toward the upgrade if the device you trade in is not warped.
I paid for this insurance but the device is still considered warped or defective by Apple. I'd rather just buy from Apple instead of Walmart and get Applecare instead of Square trade. Tip for consumers: You might as well dunk your device in water if you want to get a new device that would be credit worthy by Apple.
I purchased a TV from Costco and purchased an extended warranty through square trade. The TV went out so we filed a claim. After 2-phone calls and 2-emails we already knew they were set up to rip people off. We have now submitted phots multiple times. Every single time they ask for more photos. The whole plan is hoping you will get frustrated and give up. I am going to try and find an attorney and see if I can get someone to file a class action law suit against them.
They are completely garbage- horrible. My daughter was asleep in her bed when the bed collapse and screws were out. She's 6 years old and 65 lbs. I sent over several pictures as they asked and yet they continued to say they needed more pictures.
I finally called and was told send over more. When in reality they were trying to avoid sending a new bed. I decided to purchase another bed from Walmart without warranty. Horrible company. Bought a 29inch mongoose excursion bike from Walmart in April 16,, had a wheel that was not aligned and wobbly. Gave it back to Walmart for fixing it, but they just didn't do anything. And when reached the manufacturer they asked for all the documents, videos, barcodes and then came back that it is on back order.
It is now almost a year and still not repaired nor refunded. Just what is the point of us getting the warranty protection as each party says they cannot do anything. Tip for consumers: Be careful when you take the delivery. Tried to file a claim online. Was informed I couldn't complete claim online, continue by phone. After 20 min. On phone was told to go back and finish online claim.
Second online attempt resulted in same message- continue by phone. Second phone conversation resulted in a lame settlement. Not replacement value. I'm convinced they make it difficult so you'll just give up. I just might give up. Not worth my time. I can eat that. A total run around with every opportunity to just take up your time and piss you off. Over a month of claims that got closed without fixing the TV, Repair shops that don't do work on your TV, Phone numbers given that don't go to a repair shop.
Run around, run around until you either want to cry or give up! I've had bad experiences with chat representatives and customer service before where they're busy with multiple things and they don't respond quickly. But the rep was incredibly fast.
Almost before I'd respond and hit enter, he could type a response within seconds. He knew what I was talking about and how to help me. I got the claim in when I was thinking I'd probably abandon it and try again in a week when it's been past that year mark. That was valuable. Square Trade told me to replace the battery first because that was standard practice. The phone still didn't work, so I contacted them again. When I told Square Trade that replacing the battery and the cracked screen did not resolve the carrier loss issue or the issue with the phone speaker, they said too bad because I had already used the 2 claims that I had available under my warranty.
So, to get my phone fixed, it took 3 claims, 1 call to my carrier to get Square Trade to stop swindling me, and 3 months Aug, Sep, and Oct. I would not recommend Square Trade unless you have a legal team to fight for you when something goes wrong with your covered item. Your valuable feedback is greatly appreciated, and we apologize for any frustrations you experienced while filing your claim on your smartphone. Our local repair option allows our customers to have their device repaired quickly and easily without having to mail it in.
Due to the fast turn around time, most customers find this option convenient because they can get back to the things that connect them with each other. We understand that this has not been the case for you, and we regret that the experience has left you less than satisfied. A member of our team has reached out to you directly and looks forward to working with you to rebuild your confidence in our ability to protect what matters most to you.
It been 3 day since I've filed a claim. Still no word. Girl I talk to tonight said they were looking at my pic and I would hear from them today. Why do you say 1 business day and why tell me that on phone. At SquareTrade, we are constantly looking for ways to make the claim process even better, so that customers can get back to watching the things they love.
TV claims are handled by several teams of experts who work together to find the best solution for each customer.
When needed, our technical experts may request photos so that they can accurately determine whether the issue is something our technicians can repair or if finding a replacement would be a better solution. Although delays can occur during this process, our goal is to ensure our customers receive a resolution as quickly as possible. One of our team members has contacted you directly, and we are happy to hear that your claim was already on its way to a satisfactory resolution.
We were very pleased with Square Trade and how the claim we submitted was completed. All parts of the process were done very quickly and efficiently, from the initial call to Square Trade to file a claim, the technician's attempt to repair our appliance, and the final resolution to replace the appliance. Our experience was a good one! The last person did a good job and understood my issue. The previous one was totally clueless.
She told me the remote was solar powered which was totally incorrect. The last person listened to my concern and corrected the situation by providing me a replacement remote. It is always a sad situation when a consumer is ignored and or mistreated to the point where they must file a complaint in order to get their issue heard and resolved.
The Square Trade folks did finally make this issue right, BUT it is just ridiculous that it wasn't handled appropriately to begin with.
It took 2 different people and 3 calls to get another offer. The rep. I tried to explain that your own warranty paperwork states I would get it either replaced with a like model OR an appropriate cash settlement that would buy a like model. I was in absolute tears, stressed out, and exhausted which is a crappy place to be as a stage 4 cancer patient.
As it is I can't afford to get another quality 55 inch Samsung T. Now I have no television in my living room, because anything smaller I wouldn't be able to properly see the screen. I bought the warranty because I wanted my T. However, that is not what they delivered. The warranty was NOT supported nor honored by this fraudulent advertisement. I am so upset, as T. Chemotherapy is a beast, so t.
WAS my lifeline. Thanks to this crappy resolution this company literally cut off my lifeline. I couldn't be more disappointed and disgusted with Square Trade by All-State.
Our customers often purchase their items on sale, which can lead to circumstances where we are unable to replace the item because a comparable model costs more than the original purchase price. In these cases, we may offer other alternatives, such as reimbursement for the purchase price or a repair, if possible. A member of our team has contacted you regarding your concerns, and we are happy that we have been able to come to a satisfactory resolution that meets your expectations.
Live agent Save Saved. Allstate Protection Plans. About Allstate Protection Plans. Overall Satisfaction Rating 5 stars. Pros Coverage for most devices Affordable plans Cancel anytime Accident coverage Cons May never be used day requirement for most devices. Read full review. Maureen of Statesville, NC. What is Allstate Protection Plans?
Here are the devices that can be protected by Allstate Protection Plans' warranties: Smartphones Allstate Protection Plans' smartphone plans cover new and used phones and provide continuous coverage if you upgrade your phone or switch carriers. Single plans are available for one to five phones, or you can choose a family plan covering up to four phones.
The laptop must have been purchased within 30 days of your coverage date. For laptop repairs, you mail your device to Allstate Protection Plans using a prepaid label. Desktop computers can also be covered for three to four years. Coverage is only available for iPads purchased in the previous 30 days.
Coverage is only valid for appliances purchased in the last 30 days. All appliance repairs are completed in-home. Most TVs are repaired by an in-home repair technician within two days.
You must have a receipt proving the TV was purchased in the previous 30 days to purchase coverage. How does an Allstate Protection Plans warranty work? Once your claim is approved, there are a few ways your device may be repaired. How much does Allstate Protection Plans cost? Allstate Protection Plans repairs qualified devices if possible. How does Allstate Protection Plans insurance work? Allstate Protection Plans repairs or replaces covered devices as long as the damage is caused by an approved accident or malfunction.
How can I buy a Allstate Protection Plans warranty? An Allstate Protection Plans warranty can be purchased online or over the phone. How do I contact Allstate Protection Plans? You can contact Allstate Protection Plans by phone or chat from 5 a. How long do you have to buy an Allstate Protection Plans warranty? Smartphone warranties can be purchased at any time, but other devices must be covered within 30 days of purchase.
Is Allstate Protection Plans worth it? Sort: Top reviews. Top reviews. Comment Helpful 0 Not helpful 0. PissedConsumer Jun 23, Square trade is a rip off. Reply 0 0. Pros Thats the only option i got from amazon. Cons Never replaced or repaired as agreed Fraud Fact that they do not honor their warranty. Preferred solution Deliver product or service ordered.
Share Share Tweet. Cheap replacement. I wouldn't put that TV in my house let alone on my wall.. Location Wesley Chapel, Florida. New Reviewer. Carolyn W Chs Nov 02, I want to purchase a warranty for a one wheel from Amazon but they do not offer a protection plan for this item. Wanted to mnow if I purchase a electronic item how od I purchase warranty if amazon is not offering it.
Location Washington, District Of Columbia. Preferred solution Purchase a warranty for a electronic item. Jonathan S Pnt Oct 18, Warranty on game console. Update by user Oct 18, Product Squaretrade Warranty. Preferred solution Full refund. Radar dector. Nothing happened because I couldnt get ahold of no one they suck. Location Springfield, Missouri. Ive not to recently did a warranty exchange. I was sent a code and mailed my electronic item self paid to given address, well ok its going 3 MOs..
Im not sure how but about 1. They square trade to send gift card. Well this is reason for this review and not able to make contact with live person again. Why is it it asked why are you calling. Square Trade. Ah hello? Ive got an issue needs resolving. P OD consumer User's recommendation: Warranty work if they get pd. Location Waxahachie, Texas. Keith L Vkc Oct 03, Question regarding SquareTrade Warranty Availability.
Asked if fitness equipment was covered and it is not, unfortunately. I am considering a Stryde fitness bike and looking at a best potions for extended coverage. User's recommendation: Call and ask. Location Fredericksburg, Virginia. Preferred solution Warranty for fitness equipment. Roy S Kdk Sep 30, I have been trying since Sept.
Every time I try to resolve this problem new parameters pop up that prevents a resolution. Cons Run around for the last two weeks. Mary W Qkk Sep 19, My drone is not working properly. Used the drone one time and it want fly at all. Could I please get a replacement or a refund on this matter. I have been going in circles trying to get help on this. User's recommendation: No can not get any help with this issue. Cons Product or them honoring their contract.
Companies Similar to SquareTrade. Albert H Wab Sep 16, Was not sent a shipping label for a phone I needed to return. Original order did not have a return label. Next I was told I would receive the shipping label shortly but it never was sent to me so today I had to request it again.
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